Several customer experience (CX) experts explored what it takes for CX professionals to drive personalization in their day-to-day efforts during a panel discussion for Argyle's CX membership at the 2018 Customer Experience Leadership Forum in San Francisco on March 22.
Jim MacLennan, Senior Vice President and Chief Information Officer at Idex, shared his thoughts on digital transformation and its impact on the voice of the customer during his keynote presentation to Argyle's CIO membership at the 2018 Information Technology Leadership Forum: Data Strategy & Innovation in Chicago on February 28.
Jon Black, Vice President and Voice of the Customer (VoC) Manager of Digital Analytics at JPMorgan Chase & Co. outlined how to build effective surveys and survey channels in a world where demographics and technology are continuously changing.
Michelle Brigman, Head of Customer Listening and Engagement, Citi, examined active listening and its role in delivering meaningful business results in her keynote presentation to Argyle's CX membership at the 2017 Customer Experience Leadership Forum in Dallas on Feb. 7.
Several supply chain management executives explored innovation in the supply chain and what it takes to drive supply chain innovation consistently in a panel discussion at the 2016 Leadership in Supply Chain Management and Procurement Forum in New York on Nov. 16.