"Most of our customers are depending on us for information about the services and products that we deliver. ... The opportunity exists for us to talk to them, to communicate to them both formally when we make presentations but also when we’re receiving calls in, wherever that call might come in. That’s a great opportunity for us."
"If you stick to your core, you stick to things that come naturally to you, those qualities that you were thinking about before in your leaders, if that’s something that’s inherent in you and you stay true to that, you will attract people who believe in the same thing."
"You have to find an emotional hook; you have to find something that you can say, that’s how we think about life; be true to the brand and it has to resonate culturally."
"It all comes down to why you’re doing it. The real reason you’re going to listen and the real reason you’re going to analyze is because you want to take an action. You want that action, if possible, to be as accurate as possible."
Matt Paese, VP, Executive Solutions, DDI, on fostering developmental growth in organizations with six key imperatives.