Nitin Badjatia, Senior Director of Product Strategy, Customer Service Management (CSM), ServiceNow, explored how customer experience (CX) professionals can use digital technologies to provide unprecedented customer service and experiences in his presentation to Argyle's CX membership at the 2018 Customer Experience Leadership Forum in San Francisco on March 22.
Jen Stroud, HR Evangelist and Transformation Leader at ServiceNow, explained why businesses should strive to treat employees the same way that they treat their customers in her presentation to Argyle's CHRO membership at the 2018 Human Capital Forum: Employee Experience in the Digital Era in San Francisco on March 21.
Nitin Badjatia, Senior Director of Product Strategy, Customer Service Management at ServiceNow, talked about the new, proactive, predictive role of customer service management.
Nitin Badjatia, Head of Product Strategy, Customer Service Management, ServiceNow, examined digital technologies and their impact on the customer experience during his presentation to Argyle's CX membership at the 2018 Customer Experience Leadership Forum in Dallas on Feb. 7.
"You’ve got LinkedIn, you’ve got Facebook, you’ve got Twitter, all these different online, easy-to-use, just for connecting with people either very briefly or getting people information that they need. I think that was the gap in looking at some of these other solutions."