Nitin Badjatia, Senior Director of Product Strategy, Customer Service Management (CSM), ServiceNow, explored how customer experience (CX) professionals can use digital technologies to provide unprecedented customer service and experiences in his presentation to Argyle's CX membership at the 2018 Customer Experience Leadership Forum in San Francisco on March 22.
Janice Rapp, Director of Product Marketing at NICE inContact, explored the disconnect between consumers and businesses – and what can be done to bridge this gap – during her presentation to Argyle's CX membership at the 2017 Customer Experience Leadership Forum in San Francisco on December 14.
Several customer experience leaders discussed what it takes to utilize self-service to build long-lasting customer partnerships in a panel discussion at the 2016 Customer Experience Leadership Forum: Fall Event in New York on Nov. 2.
Abhay Prasad, Senior Director, Cloud Solutions, Aspect, discussed the evolution of consumer engagement and how business leaders can drive long-lasting customer partnerships in his presentation to Argyle's CX membership at the 2016 Customer Experience Leadership Forum in San Francisco on Dec. 15.
Dean Afzal, Global Director, B2B Industry Marketing, SAP discussed what it means to be a digital company in today's global marketplace in his address to Argyle's E-Commerce membership at the 2016 Leadership in E-Commerce Forum on May 24 in Dallas.
Abhay Prasad, Senior Director of Cloud Solutions at Aspect, discussed customer expectations and the steps today's organizations can take to meet or exceed these expectations during a Thought Leadership Spotlight to Argyle's Customer Care membership at the 2016 Customer Care Leadership Forum in San Jose on March 30.
Kathy Kathy Kerr, Vice President-Customer Services, New Jersey Natural Gas Company (NJNG) shares her insights on the evolution of self-service and today’s society..