Camille Kiffer, Vice President of Consumer Digital Channels and Business Transformation at Rogers Communications, examined the impact of time on customer engagement and the customer experience during his keynote presentation to Argyle's CX membership at the 2017 Customer Experience Leadership Forum: Measuring Meaningful Engagement in Toronto on November 15.
Nancy Nazer, Senior Vice President of Organization Development at Rogers Communications, examined culture and its impact on an organization and its leadership during a keynote presentation to Argyle's CHRO membership at the 2017 Human Capital Leadership Forum in Toronto on October 17.
Corby Fine, Vice President, Customer Intelligence & Digital Experience, Roger Communications, discussed what it takes to use a combination of data and design to deliver engaging customer experiences across multiple channels in his keynote presentation to Argyle's CX membership at the 2017 Customer Experience Leadership Forum in Toronto on March 30.
Corby Fine, Vice President, Customer Intelligence & Digital Optimization, Rogers Communications, and Marie-Josée (MJ) Vinet, Vice President, Digital & Direct Marketing, Scotiabank, discussed data-driven marketing and its importance for today's marketers with Argyle's CMO membership at the 2016 Chief Marketing Officer Leadership Forum in Toronto on Sept. 27.
What does it take for customer care professionals to capitalize on digital technologies, both now and in the future? Camille Kiffer, VP Consumer - Digital Channels, Rogers Communications, discussed this topic during his keynote presentation to Argyle's Customer Care membership at the 2016 Customer Care Leadership Forum in Toronto on March 23.
"Organizations should aim to ensure that they provide an equally high level of service with all of the channels your organization uses and that your customers engage with you on. Customers also want to achieve their outcomes for the reason that they're reaching out to you and through an experience that is self-defined, not defined by the organization."