Several customer experience (CX) experts explored what it takes for CX professionals to drive personalization in their day-to-day efforts during a panel discussion for Argyle's CX membership at the 2018 Customer Experience Leadership Forum in San Francisco on March 22.
Several customer experience (CX) experts examined what it takes to provide seamless customer experiences in today's always-on, always-connected global marketplace during a panel discussion for Argyle's CX membership at the 2018 Customer Experience Leadership Forum in San Francisco on March 22.
Sam Chandler, Senior Customer Success Consultant at Zendesk, offered insights into artificial intelligence (AI) and how it can play a key role in an omnichannel customer experience strategy during her presentation to Argyle's CX membership at the 2018 Customer Experience Leadership Forum in Toronto on March 6.
Chris Barlow, Vice President of Mobile Banking at Webster Bank, provided an overview of the Millennial banking customer and whether they’re leading the digital banking revolution.
Terry Fortescue, Vice President, Product Marketing, Sitecore, discussed how marketers can stimulate and optimize the customer experience during her presentation to Argyle's CMO membership at the 2017 Leadership in Digital Marketing Forum in San Francisco on June 8.
Michelle Brigman, Head of Customer Listening and Engagement, Citi, examined active listening and its role in delivering meaningful business results in her keynote presentation to Argyle's CX membership at the 2017 Customer Experience Leadership Forum in Dallas on Feb. 7.
Sherrie Austin, Sales Director at MaritzCX, discussed the "omnichannel evolution" and its impact on today's customers during her presentation at the 2015 Customer Care Leadership Forum in San Francisco on Dec. 17.
Argyle Executive Forum and Oracle Marketing Cloud surveyed leading CMOs across the U.S. to better understand the top challenges they're facing in today's data-flooded digital ecosystem, and what they identify as the drivers of their success.
"Digital marketing is shared between our marketing organization and our omnichannel organization, so that’s where a lot of the work that is around a roadmap for 2015. When we establish and design a strategy for that, we work together."