Jerry Sto. Tomas, Vice President and Chief Information Security Officer at Apria Healthcare Group, explored cloud security and what it takes to protect sensitive data stored in the cloud during his keynote presentation to Argyle's CISO membership at the 2017 Chief Information Security Officer Leadership Forum in Los Angeles on November 9.
In a Thought Leadership Spotlight, Tarun Patel, Director, Customer Experience, West Monroe, discussed what it takes to define a customer service strategy as well as the technology needed to bolster the customer experience.
"What I want to find a way for is what can we do to start creating a compelling business value to bring this information back in, to bring it back in for collaboration, to bring it back in for the security of the data, for the ability to grow and gain new insights out of this knowledge that today is being created outside of our purview."
"Mobile is a device. If you haven’t seen a device like this, which basically gives us that much rich information about our customers, it’s a device which is never 3 feet away from us. It has the deepest engagement."
"We're dealing now with somebody that before they ever engaged with us is already armed with a ton of information. The major reason for that is eight out of 10 of us begin the path to purchase online. We're actively gathering more intelligence."
"Mobile job seekers are twice as likely to visit our platform and be logged in with the profile and a resume, which means that they're ready to apply. They're twice as likely to click on your jobs to learn more; they're twice as likely to apply. That adds fuel to the fire of the importance of addressing the mobile job seeker."
"By using analytics in your marketing, in your engagement of employees and the way that you do your business, using mobility will fundamentally transform the way that all of our businesses work."
"When we look at data protection and visibility, I’m just going to build this out for you. Protect, govern and serve. What does that mean? Not only do we want to protect the data and be able to recover the data, let’s take the next step in mobile devices, which also includes laptops."
"One of the things that I talk a lot of about is responsive design. But responsive design has taken the idea of changing your message [and] how it looks to the device, [and] we also have to think about how we’re going to actually design to change the message to the device."