FBI Chief Information Security Officer Arlette Hart examined the future of cyber security and how businesses can find the right balance between privacy and security concerns in her keynote address to Argyle's CISO membership at the 2017 Chief Information Security Officer Leadership Forum in New York on Feb. 2.
"When you come to be comfortable with doing something — if I’m a live chatter and I’m comfortable with live chat as a service working with my cable company — you can bet that when I have a question and I’m looking online for an answer from my financial institution or from my insurance provider I’m going to look for that same channel and I’m going to adopt that same channel because it’s in my mindset, so I’m going to want to use those channels predominantly to get help."
"If I had to say, at least from my purview, of anything you can solve in a talent acquisition funnel optimization, the first and only thing you should be focused on is mobile. That alone opens up the funnel to arguably what I would say is a more qualified candidate pool, a more tech savvy candidate pool and largely where the market is going."
"This is the experience that job seekers are receiving when they go to a career site that many of you may have. Pinch, zoom, illegibility and inoperability is standing in the way of candidates being able to apply to your jobs."
"As you put more power in the hands of the consumer, the consumers are actually taking the time to do a lot of research on their own before they engage you ... The traditional model of training for your agents has to change, understanding that your consumer’s coming into that engagement informed much more than they were before."
"If you’re using Dropbox at work, we want you to be able to do it in the managed solution that gives you all the admin control, auditability and sharing capability that you’d expect within a business. That’s our mission."
Chris Berg, Vice President of Store Operations at The Home Depot Inc., and Paul Brook, Senior Vice President and Global Head of Customer Success at LivePerson, discuss the importance of connecting emotionally with customers and how an interconnected digital/in-store operational strategy helps drive transformation.
"The key is to protect the information based on the application and create capability in a wrapper technology that you can apply to multiple mobile applications as you get multiple teams developing mobile applications."
The Center for Higher Education Chief Information Officer Studies recently found that the number of female CIOs is gradually declining.