April 3, 2018

Bold360’s Digital Engagement Strategist Explores the Customer Engagement Continuum

Ross Haskell, Senior Director of Product Marketing, Bold360ai by LogMeIn, offered details about a customer service continuum in his presentation to Argyle's CX membership at the 2018 Customer Experience Leadership Forum in San Francisco on March 22.

featuring Ryan Lester

November 10, 2017

Director of Customer Engagement Technologies at LogMeIn: ‘Make Every Customer Interaction Count’

Ryan Lester, Director of Customer Engagement Technologies at Bold360 by LogMeIn, discussed how AI can be used to facilitate the customer expectation evolution.

featuring Akhil Talwar

December 28, 2016

LogMeIn Senior Product Manager on Driving Value from Strong and Consistent Customer Support

Akhil Talwar, Senior Product Manager, LogMeIn, discussed how customer support can serve as a key differentiator for today's businesses in his presentation to Argyle's CX membership at the 2016 Customer Experience Leadership Forum: Fall Event in New York on Nov. 2.

featuring Chris Savio

December 28, 2016

LogMeIn Executive on Delivering Seamless Customer Engagement and Support

Chris Savio, Senior Product Manager, Customer Engagement & Support, LogMeIn, explored what it takes for business leaders to provide customers with seamless engagement and support in his presentation to Argyle's CX membership at the 2016 Customer Experience Leadership Forum in San Francisco on Dec. 15.

featuring Chris Alphen

May 17, 2016

LogMeIn’s North American Director of Enterprise Field Sales Discusses Connecting with the Modern Customer

Chris Alphen, Director, Enterprise Field Sales, North America, LogMeIn, shared his thoughts on what it takes to connect with today's always-on, always-connected customer during a Thought Leadership Spotlight to Argyle's Customer Care membership at the 2016 Customer Care Leadership Forum in Toronto on March 23.

featuring Dave Campbell

May 17, 2016

LogMeIn Rescue’s Senior Director of Products on Engaging with the Modern Customer

Dave Campbell, Senior Director of Products, LogMeIn Rescue, LogMeIn, examined what it takes to connect with today's always-on, always-connected consumer during a Thought Leadership Spotlight to Argyle's Customer Care membership at the 2016 Customer Care Leadership Forum in San Jose on March 30.

featuring Chris Alphen

March 3, 2016

LogMeIn’s Director of Enterprise Field Sales, North America on Connecting with Customers in Today’s Digital World

Chris Alphen, Director, Enterprise Field Sales, LogMeIn, discussed customer engagement and what it takes for today's businesses to engage with clients in his presentation to Argyle's Customer Care membership at the 2015 Customer Care Leadership Forum in San Francisco on Dec. 17.

featuring Dave Campbell

November 19, 2015

Thought Leadership Spotlight Presented by LogMeIn: Engaging with the Modern Customer: Dave Campbell, Senior Director of Products, LogMeIn Rescue, LogMeIn:

Companies have to be on top of providing the most seamless experience as possible, and I understand that that’s extremely challenging, but when you think about the value that your departments and your organizations are bringing to the business, that better customer engagement has a huge reward."

November 9, 2015

LogMeIn Remarks: David Campbell, Senior Director of Products, LogMeIn Rescue, LogMeIn

"When you come to be comfortable with doing something — if I’m a live chatter and I’m comfortable with live chat as a service working with my cable company — you can bet that when I have a question and I’m looking online for an answer from my financial institution or from my insurance provider I’m going to look for that same channel and I’m going to adopt that same channel because it’s in my mindset, so I’m going to want to use those channels predominantly to get help."