Several customer experience (CX) experts explored what it takes for CX professionals to drive personalization in their day-to-day efforts during a panel discussion for Argyle's CX membership at the 2018 Customer Experience Leadership Forum in San Francisco on March 22.
Sam Chandler, Senior Customer Success Consultant at Zendesk, offered insights into artificial intelligence (AI) and how it can play a key role in an omnichannel customer experience strategy during her presentation to Argyle's CX membership at the 2018 Customer Experience Leadership Forum in Toronto on March 6.
Eli Zogby, Associate Vice President, Experience and Strategic Initiatives, Great-West Life Assurance Company, discussed the evolution of true customer-centricity in his keynote presentation to Argyle's CX membership at the 2018 Customer Experience Leadership Forum in Toronto on March 6.
Liliana Petrova, Head of Customer Experience Programs at JetBlue Airways, talked about how JetBlue transformed the airport lobby check-in experience for its customers.
Jennifer Ramirez, Vice President, Global Product Enhancements, Money Transfer, Western Union, explored what it takes for a company to connect with its customers and develop a successful customer experience (CX) strategy in her keynote presentation to Argyle's CX membership at the 2016 Chief Experience Forum in Denver on Oct. 20.