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Mark Fernandes, Chief Leadership Officer of Luck Companies, discussed the impact of value-based leadership on workforce culture and productivity.

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Bill Solomon, Vice President of Customer Care for Vonage, and Nav Chakravarti, Vice President of Product Management at Oracle, discussed knowledge management and how it can improve the customer experience while reducing costs.

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Kathy Kerr, Vice President-Customer Services, shares her insights on the two different worlds that CISOs and CIOs are living on right now and how they can meet in the middle to make better business decisions.

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Barry Caplin, Chief Information Security Officer, shares his insights on the two different worlds that CISOs and CIOs are living on right now and how they can meet in the middle to make better business decisions.

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Ginny Mahl, VP Global Customer Care and DCC Business Operations for Sabre Airline Solutions discusses social media's effect on b2b business's and how to foster relationship longevity with customers

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With any industry where there are rapid changes in technology the demands of the business are constantly increasing and I think you’re all familiar with situations where the legal staff either remains flat or is reduced. And so what we struggled with in recent years is situations where we’ve had to keep up with the demands of business while trying to support that level of business with the same staff.

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