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Webtrends CEO Joe Davis discussed one shift in consumer behavior and why the lack of good analysts on staff is hurting companies.

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Bad customer service takes a toll on companies. It may not be evident right away, hidden underneath internally driven metrics, but it will eventually impact the bottom line. In the long run, it may result in loss of market share, even if revenues grow due to an expanding market, or it may surface in the cost of serving Customers, or become evident in increased product returns. However it may manifest itself, it will show exactly where it hurts the most: the profit.

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Rick Jensen, Vice President for Talent and HR & M&A at Intuit, and Dan Valavanis, Area Sales Manager at CareerBuilder, discussed the evolution of talent acquisition and what the next generation of workers is looking for in an employer.

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Steven Schreibman, Former CMO & SVP from Finish Line discusses how to get in the door and sell to a CMO.

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Tom Kellermann, Chief Cybersecurity Officer for Trend Micro discusses top of mind cybersecurity threats and risks for 2015.

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With any industry where there are rapid changes in technology the demands of the business are constantly increasing and I think you’re all familiar with situations where the legal staff either remains flat or is reduced. And so what we struggled with in recent years is situations where we’ve had to keep up with the demands of business while trying to support that level of business with the same staff.

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