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Tom Kimner, Head of Americas Risk Practice at SAS, and Sanjiv Talwar, PhD, Head of Risk Capital and Stress Testing at the Bank of Montreal, discussed the evolution of capital management and the organizational and process implications of new regulatory capital requirements.

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Diane Kelley, Vice President of Provider Services & Customer Contact at Blue Cross & Blue Shield Association, and Christine Viera, VP of Product Marketing for CRM/CX Solutions at Oracle, discussed tailoring products and messages for different customers and building customer loyalty.

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Human Resources executives come in many forms of experience, approach, and business aptitude. The first rule of selling to any corporate C Suite executive is to know the company, and to the extent possible, know something about the HR leader’s approach to outside services. Some HR leaders see the use of outside services as a strategic weapon to help make their company more successful and at the other end of the spectrum are the HR “Police” that view their role as keeping all vendors, except those absolutely necessary, as far at bay as possible.

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Jeff Seacrist, Vice President of Product Management at Webtrends, discussed the evolving role of the chief marketing officer (CMO) and how CMOs can incorporate real-time data into their everyday processes.

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Fred Schlecht, Vice President of Talent Management for Dunkin’ Brands, and Holly Fasano, Senior Strategic Relationship Manager for Harvard Business Publishing Corporate Learning, discussed effective employee retention strategies and the shift from traditional performance reviews.

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With any industry where there are rapid changes in technology the demands of the business are constantly increasing and I think you’re all familiar with situations where the legal staff either remains flat or is reduced. And so what we struggled with in recent years is situations where we’ve had to keep up with the demands of business while trying to support that level of business with the same staff.

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