Frank Hamlin, Chief Marketing Officer at GameStop Corporation, discusses his team’s journey in customer loyalty expansion and engagement in the ever changing e-commerce driven world, as well as technology investments enhancing online to in-store conversions. Can you tell us about your background and role at GameStop? I’ve been focused on consumer-centric strategic marketing, predominantly ...(read more)
Bill Duff, Vice President of Customer Operations for CHEP. Duff discusses the importance of creating, sustaining and maintaining strong customer relationships, and the vehicles he uses to do so.
Nicolas Dorget, Vice-President of Customer Solutions for UPS. Dorget talks about customer satisfaction and how to use mobile technology to your advantage
Troy Mills, Divisional Vice President of Customer Care Operations at Walgreens, on how his team embodies the organization's mission to help customers get, live and stay well, and how they've focused on communicating this message across all channels in order to maintain their position as the leading U.S. heath and wellness company.