Nitin Badjatia, Senior Director of Product Strategy, Customer Service Management (CSM), ServiceNow, explored how customer experience (CX) professionals can use digital technologies to provide unprecedented customer service and experiences in his presentation to Argyle's CX membership at the 2018 Customer Experience Leadership Forum in San Francisco on March 22.
Nitin Badjatia, Head of Product Strategy, Customer Service Management, ServiceNow, examined digital technologies and their impact on the customer experience during his presentation to Argyle's CX membership at the 2018 Customer Experience Leadership Forum in Dallas on Feb. 7.
Marie Ruzzo, Director of Product Marketing at Bold360, examined customer relationship management (CRM) platforms and their impact on today's organizations during her presentation to Argyle's CX membership at the 2017 Customer Experience Leadership Forum in San Francisco on December 14.
Maria Humphrey, Director of Retail Industry Solutions, Salesforce, examined how the top retailers are transforming engagement by leveraging intelligence to make more informed business decisions than ever before in her presentation to Argyle's CMO membership at the 2017 Retail & Consumer Goods Forum: Marketing to the Modern Consumer in New York City on April 27.
"It’s one thing to have a great customer interaction, but if I think of our fulfillment processes in place to follow through on our commitments, then we compromise that. It’s great see people focused on process and performance and operational excellence."
Rosetta Lue, Chief Customer Service Officer & 311 Contact Center Operations Director, City of Philadelphia sat down with Argyle to discuss the in’s and out’s of running customer service for a city.
"You can talk about creating innovative culture; you can talk about digital transformation in the organization, but it all starts with talent. If you get it wrong, you will lose."
"I would argue that for most organizations, they don’t fully realize that all of this data can be managed across the enterprise and across a set of hundreds of millions or tens of millions of consumers and that there’s value in this data across the entire spectrum."
Pat Quenan, Senior Vice President of Global Customer Service at Aon Hewitt and upcoming speaker at Argyle's 2014 Customer Care Chicago Forum, discusses meeting complex customer expectations within the HR industry and driving value for the organization.