Ryan Lester, Director of Customer Engagement Technologies at Bold360 by LogMeIn, discussed how AI can be used to facilitate the customer expectation evolution.
Kristopher Friday, Principal Solutions Consultant at Zendesk discussed the need to build toward an “organic channel” to make customer experiences meaningful and memorable.
Mark Blanchard, Global Head of Experience Design at Havas, described the amazing capabilities of AI and how it can be used to build valuable customer experience.
Jon Black, Vice President and Voice of the Customer (VoC) Manager of Digital Analytics at JPMorgan Chase & Co. outlined how to build effective surveys and survey channels in a world where demographics and technology are continuously changing.
Liliana Petrova, Head of Customer Experience Programs at JetBlue Airways, talked about how JetBlue transformed the airport lobby check-in experience for its customers.
Dave Fryer, Product Advocate at Domo, discussed the importance of asking the right question to create meaningful BI solutions.