Nitin Badjatia, Senior Director of Product Strategy, Customer Service Management (CSM), ServiceNow, explored how customer experience (CX) professionals can use digital technologies to provide unprecedented customer service and experiences in his presentation to Argyle's CX membership at the 2018 Customer Experience Leadership Forum in San Francisco on March 22.
Nitin Badjatia, Head of Product Strategy, Customer Service Management, ServiceNow, examined digital technologies and their impact on the customer experience during his presentation to Argyle's CX membership at the 2018 Customer Experience Leadership Forum in Dallas on Feb. 7.
Marie Ruzzo, Director of Product Marketing at Bold360, examined customer relationship management (CRM) platforms and their impact on today's organizations during her presentation to Argyle's CX membership at the 2017 Customer Experience Leadership Forum in San Francisco on December 14.
Robb Begg, Vice President of Product Marketing at Salesforce, discussed insights from the 2017 Salesforce “State of Marketing” report.
Dan Roden, Senior Director, Product Advocacy, Domo, discussed the importance of data for today's chief marketing officers in his presentation to Argyle's CMO membership at the 2016 Chief Marketing Officer Leadership Forum in Dallas on Dec. 8.
We all know stories of late and out of budget implementations of end-to-end Enterprise Resource Planning (ERP) or custom suites of specific management software on resident hardware or the cloud. Having lived through implementations of these software platforms, I learned that every vendor presents a unique set of advantages and challenges. Although my direct experiences ...(read more)
"You can talk about creating innovative culture; you can talk about digital transformation in the organization, but it all starts with talent. If you get it wrong, you will lose."
"I would argue that for most organizations, they don’t fully realize that all of this data can be managed across the enterprise and across a set of hundreds of millions or tens of millions of consumers and that there’s value in this data across the entire spectrum."
Catherine Jensen, Vice President of Consumer Experience at Sony Computer Entertainment America LLC, and David Fulton, Director of CRM Product Management at Oracle, discussed how organizations drive and meet consumer expectations.