Alex Goryachev, Senior Director of Innovation, Strategy, and Programs at Cisco, described how encouraging an entrepreneurial mindset can ignite innovation across an entire organization.
Jennifer Bailin, Director, Cisco Business Transformation Customer Experience, Cisco, and Joe Rigodanzo, Cisco Consulting Services, Cisco, explored the rapidly evolving customer journey during a Thought Leadership Spotlight to Argyle's Customer Care membership at the 2016 Customer Care Leadership Forum in San Jose on March 30.
Jonathan Bachman, VP of Product Management for PTC, discussed the "Internet of Things," and how IT executives can drive a company's strategy.
Executive Spotlight: George O’Meara, the former Senior Vice President of Cisco Services for US & Canada, who grew the Services business from $800M to $6B in less than 10 years, discusses his new book and the importance of leadership.
"You’ve heard the expression what made you famous in the past, won’t make you famous in the future? I think there’s lots of business models that are either dead today or soon to be dead because the leaders of the world are doing exactly that."