Mac Tillman, Vice President of Brand Marketing at Sutter Health, explored brand authenticity and what it takes for customer experience (CX) professionals to provide authentic customer experiences during his keynote presentation to Argyle's CX membership at the 2018 Customer Experience Leadership Forum in San Francisco on March 22.
"[Authentic leadership] helps to establish core values. It’s just leading from the heart. It’s things like an inclusive work environment. It’s things like having fun. It’s things like showing passion. Those things you just can’t get from books. You just have to know them."
Executive Spotlight: Christopher Cardenas, Vice President, Customer Service Operations, Time Warner Cable shares his experience as a leader and lessons learned in refining his leadership style.