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"The beauty of big data is it gives us a lot more insights to be more relevant, more segmented and more targeted. And we can treat more customers in the way they should be treated versus just guessing."

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"The media landscape has been in constant movement over the past few years, which has given us the opportunity to act differently as a challenger. There is the potential to be quicker and smarter, which makes the decision making process faster. Events are happening, and companies must be ready to jump on the train and make something out of it"

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"The smaller companies are trying to look at a space that’s already crowded and struggling to figure out how to optimize the patent filing process and to determine where to invest in innovation. The larger companies have different challenges around monetizing their portfolio and dealing with litigation"

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“Pay is not always a motivator. The bottom line is the things that motivate people and the things that drive people to perform are not what you think. You should do the test first before you just assume that.”

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“The way that a lawyer is trained to think and the way that I think HR people were trained to think is diametrically opposed, at least for me. In the law there’s never really an answer. You’re looking at all sides, you’re thinking very logical, and you never really get to a conclusion; you could take either side of the issue. There’s not a lot of finality to the day.”

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“We had big knowledge gaps. We had different knowledge in people’s heads around the globe that knew how to do things differently. One of the benefits of bringing into a shared service center is that the knowledge was the same and we were able to leverage that.”

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“One thing we are getting from all this HR technology is data. We are getting more data now than we’ve had at any time in the past. This data, there’s a lot of it, and part of the problem is we don’t even know what’s important.”

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“In an industry driven by innovation, marketing has to evolve. The function needs to grow from a mere service provider to the sales force to a leader in fostering innovation within the organization.”

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“The trick when it comes to a media mix is to figure out the most appropriate channels at the different stages of the lifecycle of your product. It’s not about a one-size-fits-all approach, it’s about the blending of those in the most appropriate way to drive the biggest consumer result.”

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