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“Large organizations can suffer from inertia when it comes to new areas and cross business deals”
Continue Reading →“Your brand is what people say about you when you’re not in the room. Well, social media gives the ability to listen to that”
Continue Reading →“But nowadays you can’t just assume you’ve won when the customer gets in their car to go to your store. You have to win every moment along that drive, and even when the customer is in your store there are so many technologies now that can get their attention, make them an offer and take them away from you”
Continue Reading →“We tend to be channel agnostic; we’re much more focused on the consumer than the channel because it’s not about finding a one-size-fits-all approach to accomplish what you want. It’s about understanding each medium and finding the best ways to match the medium with the message that accomplishes your objectives and remains consumer-centric”
Continue Reading →“HR partners have tremendous value in an organization, but they fail most of the time because they come back and tell you, “We have a software problem,” “We have a sales distribution channel problem,” and really all they’re doing is proliferating bad news. Then if they talk to five people about it and they talk to five people about it, you now just propagated negativity, in my opinion.”
Continue Reading →“Decentralized versus centralized? Those are the extremes. As with most things in life, the answer lies somewhere in the middle. An extreme model of centralized or decentralized is probably not right. We were trying to get to somewhere in the middle, but at the end of the day we probably look a lot more like a starfish than we do a spider.”
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