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"The beauty of big data is it gives us a lot more insights to be more relevant, more segmented and more targeted. And we can treat more customers in the way they should be treated versus just guessing."

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"The media landscape has been in constant movement over the past few years, which has given us the opportunity to act differently as a challenger. There is the potential to be quicker and smarter, which makes the decision making process faster. Events are happening, and companies must be ready to jump on the train and make something out of it"

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"The smaller companies are trying to look at a space that’s already crowded and struggling to figure out how to optimize the patent filing process and to determine where to invest in innovation. The larger companies have different challenges around monetizing their portfolio and dealing with litigation"

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“Large organizations can suffer from inertia when it comes to new areas and cross business deals”

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“Your brand is what people say about you when you’re not in the room. Well, social media gives the ability to listen to that”

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“But nowadays you can’t just assume you’ve won when the customer gets in their car to go to your store. You have to win every moment along that drive, and even when the customer is in your store there are so many technologies now that can get their attention, make them an offer and take them away from you”

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“We tend to be channel agnostic; we’re much more focused on the consumer than the channel because it’s not about finding a one-size-fits-all approach to accomplish what you want. It’s about understanding each medium and finding the best ways to match the medium with the message that accomplishes your objectives and remains consumer-centric”

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“HR partners have tremendous value in an organization, but they fail most of the time because they come back and tell you, “We have a software problem,” “We have a sales distribution channel problem,” and really all they’re doing is proliferating bad news. Then if they talk to five people about it and they talk to five people about it, you now just propagated negativity, in my opinion.”

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“Decentralized versus centralized? Those are the extremes. As with most things in life, the answer lies somewhere in the middle. An extreme model of centralized or decentralized is probably not right. We were trying to get to somewhere in the middle, but at the end of the day we probably look a lot more like a starfish than we do a spider.”

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