Matt Ferguson, Vice President of Services and Delivery at ESI International, discussed talent management during his presentation at the 2014 Chief Information Officer Leadership Forum: Spotlight on Financial Services in New York on Sept. 9. In his presentation, Ferguson noted that talent management “is not an HR issue,” but it is a problem that can stretch across an organization.
According to Ferguson, recent data shows organizations that are investing in high-performance cultures are beating the averages as are those companies that are investing in corporate training and this is agnostic of industry. Organizations need to drive value from bottom to top, Ferguson said, and every employee can help a business become more productive. Ferguson also said organizations need to set realistic expectations for their employees and take steps to ensure their workers can succeed: “I don’t know what skills I need, but I need to have them to grow, but I’m pretty sure that I don’t have the right people I need to actually deliver them to my business. This makes it really tough. It makes it even tougher within IT.”
In addition, an organization needs a talent strategy, Ferguson said. If an organization focuses on talent management, Ferguson said, it can ensure that it hires talented employees to handle all of its everyday tasks: “My challenge to you would be that talent is everyone’s job. It’s not HR’s, it’s not line managers, it’s not my favorite, the individual employee taking stewardship of his or her career. It’s everyone getting involved around a mission that we all can believe in and driving towards the strategic framework that we can execute against.”