Mary Kotch, Chief Technology Officer at AIG Property Casualty, Americas, and IT – Chief Information Officer – Latin Americas and Caribbean Region at AIG, discussed the role of today's CIO during her presentation at the 2014 Chief Information Officer Leadership Forum: Spotlight on Financial Services in New York on Sept. 9. In her presentation, Kotch noted building the right infrastructure and finding the right talent is key for today's CIO.
Kotch pointed out learning the business is one of the components of being a successful CIO. If a CIO understands how an organization operates, Kotch said, he or she can keep pace with technology updates and ensure his or her organization stays up to date. In addition, Kotch said new technologies like cloud computing can help an organization become more agile: "We’re not looking to outsource at AIG. We’ve spent multi-millions of dollars to rebuild our data centers. What we found is just improving the processes helped us become more agile."
According to Kotch, partnering with universities is a great way for organizations to attract talent. Kotch pointed out a CIO must understand how to manage his or her time accordingly as well to help an organization extend its reach: "A third of my time as the CIO in the operations of running IT; a third on the technology and a third just learning from other companies, learning from best-in-breed and not being afraid to say, I don’t know. I can’t figure this out, and if I brought as many people in from my technology team, they couldn’t figure it out. Believe it or not, there are other people that can."