Brinker International Chief People Officer Tony Bridwell discussed how an organization’s culture can drive results during his presentation at the 2014 Human Capital Leadership Forum in Dallas on Nov. 20. In his presentation, “Culture: No Longer the Softer Side of Business,” Bridwell noted accountability and culture, not employee skills, ultimately are the vital factors for organizations that are consistently successful in today’s global marketplace.
According to Bridwell, culture and accountability are connected, and together, can help an organization build a successful work environment. Employees who are accountable for their actions and strive to contribute to an organization day after day can help an organization build a successful culture too, Bridwell said: “To build and sustain a culture of accountability, you have to understand how culture operates. First thing you have to do, know the results. Then you have to understand how culture operates.”
Bridwell also pointed out that culture and teamwork are connected. An organization that builds a team-oriented culture can overcome challenges and find ways to stay ahead of its rivals, Bridwell added. Meanwhile, an organization that educates its employees about the value of culture and its importance to an organization’s success can influence the way its employees think and act as well, Bridwell said: “You put in a culture of accountability. In order to do that, you have to understand how culture works … Here’s the definition – culture is simply the way people think and act. That’s it. If all I do as a leader is spend all my time focusing on what [employees are] doing and not what they’re thinking, I miss half of what’s driving my culture on a daily basis.”