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"The beauty of big data is it gives us a lot more insights to be more relevant, more segmented and more targeted. And we can treat more customers in the way they should be treated versus just guessing."

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"The media landscape has been in constant movement over the past few years, which has given us the opportunity to act differently as a challenger. There is the potential to be quicker and smarter, which makes the decision making process faster. Events are happening, and companies must be ready to jump on the train and make something out of it"

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"The smaller companies are trying to look at a space that’s already crowded and struggling to figure out how to optimize the patent filing process and to determine where to invest in innovation. The larger companies have different challenges around monetizing their portfolio and dealing with litigation"

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“If you have a succession need and you don’t have somebody internally who can match the talent or level of experience that you need, it’s acceptable to go with an outside hire, although it’s really the lesser of two evils. At that point, the company should determine why its succession plan didn’t have three available internal candidates when it needed them”

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“The year 2020 will be the first time in history that we’ve had all five generations working together. We will no longer be able to focus on just the next generation; we have to focus on how we integrate all of the different generations together and meet their individual needs.”

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“Pay is not always a motivator. The bottom line is the things that motivate people and the things that drive people to perform are not what you think. You should do the test first before you just assume that.”

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“The way that a lawyer is trained to think and the way that I think HR people were trained to think is diametrically opposed, at least for me. In the law there’s never really an answer. You’re looking at all sides, you’re thinking very logical, and you never really get to a conclusion; you could take either side of the issue. There’s not a lot of finality to the day.”

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“We had big knowledge gaps. We had different knowledge in people’s heads around the globe that knew how to do things differently. One of the benefits of bringing into a shared service center is that the knowledge was the same and we were able to leverage that.”

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“One thing we are getting from all this HR technology is data. We are getting more data now than we’ve had at any time in the past. This data, there’s a lot of it, and part of the problem is we don’t even know what’s important.”

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