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"The beauty of big data is it gives us a lot more insights to be more relevant, more segmented and more targeted. And we can treat more customers in the way they should be treated versus just guessing."

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"The media landscape has been in constant movement over the past few years, which has given us the opportunity to act differently as a challenger. There is the potential to be quicker and smarter, which makes the decision making process faster. Events are happening, and companies must be ready to jump on the train and make something out of it"

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"The smaller companies are trying to look at a space that’s already crowded and struggling to figure out how to optimize the patent filing process and to determine where to invest in innovation. The larger companies have different challenges around monetizing their portfolio and dealing with litigation"

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“The biggest challenge is to continue to break through the noise created by the proliferation of information. We constantly have to think of new and relevant ways to be part of the conversation that our customers are having. That’s why our imperative is taking the message to where our customer is. This requires us to think, create, buy and measure our outreach differently. We need to be on the platform and place of our customers’ choice to stay connected to them”

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“I learned very early in my career that the needs of employees and the needs of the organization that employs them are inseparable, and that’s certainly been validated by Mercer’s findings on all of the factors that engage the workforce—including pay-for-performance”

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I think there is a tendency by a lot of companies or marketers to not always recognize that you have to measure different things in different ways. For instance, brand awareness is a different metric than conversion rates.

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“That’s the place where sometimes, even as a person who’s spent a lot of her career on the quantitative side of marketing, starts to get a little personally frustrated around all the data dissection. At the end of the day, you can almost say from a human emotion, if you’re engaged and you believe in a brand, you will usually buy more from them.”

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“It’s the patterns that emerge between exposure, engagement and commerce that begin to inform the communications. True ROI will come from the right balance of all three, but the endgame is simply to deliver the most value and drive business results.”

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“We need to realize marketing’s not simply about getting people’s attention, that’s just not enough anymore. As marketers we need to rethink our motivations for doing things. Instead of spurring people to just get into a lead funnel, we’ve got to spur people into become evangelists for our company and our service offerings”

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