12345

Webtrends CEO Joe Davis discussed one shift in consumer behavior and why the lack of good analysts on staff is hurting companies.

Continue Reading ›

Bad customer service takes a toll on companies. It may not be evident right away, hidden underneath internally driven metrics, but it will eventually impact the bottom line. In the long run, it may result in loss of market share, even if revenues grow due to an expanding market, or it may surface in the cost of serving Customers, or become evident in increased product returns. However it may manifest itself, it will show exactly where it hurts the most: the profit.

Continue Reading ›

Rick Jensen, Vice President for Talent and HR & M&A at Intuit, and Dan Valavanis, Area Sales Manager at CareerBuilder, discussed the evolution of talent acquisition and what the next generation of workers is looking for in an employer.

Continue Reading ›

Steven Schreibman, Former CMO & SVP from Finish Line discusses how to get in the door and sell to a CMO.

Continue Reading ›

Tom Kellermann, Chief Cybersecurity Officer for Trend Micro discusses top of mind cybersecurity threats and risks for 2015.

Continue Reading ›

“Feedback is a gift. It is a gift, and you and your organization need to look at it as a gift because it helps you run a better business and it helps you retain your customers, even if that feedback isn’t as comfortable as we would all like it to be from time to time.”

Continue Reading ›

“People talk about mobile like it’s just your mobile phone, but the reality is that all experiences today are mobile. Social experiences are mobile, probably one of the most mobile experiences you can get.”

Continue Reading ›

“Great experience starts with delivering as promised; making it easy and enjoyable, and this experience goes beyond saving. Great service and satisfaction leads to advocacy and future revenue.”

Continue Reading ›