12345

The biggest challenge is the balance between protecting the company while also getting the deal done. There is also some confusion when the “lawyer” shows up for initial business meetings. I find, however, that once I explain the combined role it is generally not a problem.

Continue Reading ›

Sid Chapon, Executive Vice President for Leadership and Organizational Development at Leo Burnett, discussed the correlation between employee engagement and leadership development.

Continue Reading ›

Our goal is to be the most relevant brand for the millennial consumer and for them to consider Taco Bell as a lifestyle brand. A key aspect in fitting the millennial lifestyle is being relevant in the mobile/digital world—the mobile app is certainly big part of that strategy. Consumers today want everything on demand. With our Mobile App, our customers now have the ability to skip the line inside, customize anything, and re-order with one click. Soon, we’ll have a unique loyalty program that will reward them for living a Live Mas lifestyle which we are also very excited about. This technology truly is a key enabler in bringing Live Mas to life!

Continue Reading ›

Chances are when you think of Millennial workers, you use words such as outspoken, lazy, and, what I hear most often, entitled. While some of this thinking may certainly be deserved, I believe other words are better descriptions of this unique generation. Words such as entrepreneurial, passionate, and collaborative. Their ability to connect with others, use technology, and deal with change will allow this generation to transform the workplace – and the world – like never before.

Continue Reading ›

Customer experience is frequently lumped in with customer service; (though it is the foundation of it) customer experience is the long game. Customer experience is the total experience, and every interaction the customer has with the supplier. As a city contact center, customer experience becomes all encompassing. The citizen’s experience often goes hand in hand with their experience with all city services and not just the call center itself. Every improvement we make for our customer affects their quality of life.

Continue Reading ›

“[IT employees] know something. They know something about your business, they know something about how to work with an application or a system, they know something about your arcane processes, about how to work through them. Those experts are in demand. They’re in demand by your other employees within the organization.”

Continue Reading ›

“I think what is unique about healthcare IT is we can’t get our work done if we don’t have an extremely high level of engagement with the clinical staff in particular who we are trying to help. If we try to implement systems without their participation in every aspect of the design – workflow how does it impact the way they’re taking care of patients, the decisions they’re making – we don’t have a chance of succeeding of trying to implement a system.”

Continue Reading ›

“People want faster time to value. Nobody’s ever going to go back and say, ‘I want poorer user experience.’ You want to deliver better user experience. Then we just spent the last one talking about security. Nobody wants to compromise on security.”

Continue Reading ›

“People have trouble connecting online and offline purchases or even just online advertising to an offline purchase. So you have a lot of different ways to connect the dots there. If you’re treating people differently in each of those channels, then you’re not really giving them a good marketing experience.”

Continue Reading ›