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Mark Fernandes, Chief Leadership Officer of Luck Companies, discussed the impact of value-based leadership on workforce culture and productivity.

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Bill Solomon, Vice President of Customer Care for Vonage, and Nav Chakravarti, Vice President of Product Management at Oracle, discussed knowledge management and how it can improve the customer experience while reducing costs.

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Kathy Kerr, Vice President-Customer Services, shares her insights on the two different worlds that CISOs and CIOs are living on right now and how they can meet in the middle to make better business decisions.

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CISOs are from Mars and CIOs are from Venus

Executive Spotlight
July 14, 2014

Barry Caplin, Chief Information Security Officer, shares his insights on the two different worlds that CISOs and CIOs are living on right now and how they can meet in the middle to make better business decisions.

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Ginny Mahl, VP Global Customer Care and DCC Business Operations for Sabre Airline Solutions discusses social media's effect on b2b business's and how to foster relationship longevity with customers

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“I think CFOs by and large would probably look at technology as way to optimize our performance to drive more efficiency and drive top-line growth by leveraging technology. What you find is that the CEOs in the survey are actually concluding that technology is not only a way to improve the performance of their business, but that it can actually become a key part of their business model.”

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“Managing your reputation online and the credibility you bring based on the things that you’re talking about becomes important to you and ultimately what you become known for … You start to be known for who you are.”

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Chris Berg, Vice President of Store Operations at The Home Depot Inc., and Paul Brook, Senior Vice President and Global Head of Customer Success at LivePerson, discuss the importance of connecting emotionally with customers and how an interconnected digital/in-store operational strategy helps drive transformation.

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“Your story is never going to be a winning story, but you can avoid losing with the media depending on how you prepare and how you package your answers and how you interact with the media. It’s a battle that you’re playing for; it’s a battle for your corporate or your personal reputation and it is a battle that you can win.”

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