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“Knowing when to get outside support is the philosophy throughout the company, not just the legal department. We also have what we call a kitchen cabinet of outside business development advisors who each bring a different perspective to the table and help keep us on target”
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"As the strategic role of the CIO grows, and their involvement in top line decisions around branding, spending and customer interaction expands, with it does their need to be savvy and up to speed on products and technologies available to the business."
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“Unlike apps that require QR codes, Aurasma recognizes and understands images and objects. We require no tags, barcodes or markers to recognize an image or object. This allows you to take anything in the real world and push content to it”
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What I’d like to do in the next twenty minutes is spend some time on what cloud computing is and then share with you some of my thoughts on what you need to know; the differences between software as a service, between on-premise software and on-demand software and my hope is that you’ll find some of this content useful and you’ll take some of these nuggets here and leverage some of the things that I talk about with our own organization, with your own team.”
“Unless you’re in government, the job of whatever business you’re in is to create value and that value comes from only two places. You either grow at the top or you leverage the bottom. Ideally, you do both.”
“A threat or vulnerability, think of it like the hole or flaw in an application, a network device or an operating system. That’s vulnerability. When you hear that word exploit, what that basically means is that there’s an attack that takes advantage of the vulnerability, so I can be able to provide what’s called a tunnel.”
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“A CIO wants to protect the company’s brand as much as the marketers do and they are your biggest partner when it comes to creating a social media policy that works for your employees and how you engage with customers.”
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“Jumping right into it, today’s CIO reality is basically to do more in terms of business impact, in terms of projects and in terms of speed of adoption with fewer resources.”
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“By definition, knowledge is not information. It’s the human capacity to take effective action when facing an uncertain situation”
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“Our goal for future interactions between Comcast and the customer is that, when you become a customer, your service will work so well that you won’t need to interact with us unless it’s from a product standpoint”
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“We really want to change the lens on that a bit. As the customers are on that journey, we want to view ourselves as being a navigator for that customer and not a backseat driver. What we’ll talk about today is a little bit about some of the factors that are in play in the market today and then Joel will talk a bit about five leading practices that we’re seeing in the industry.”
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“You’ve heard the expression what made you famous in the past, won’t make you famous in the future? I think there’s lots of business models that are either dead today or soon to be dead because the leaders of the world are doing exactly that.”
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“How many of you are customer care in the ‘80s? Let me tell you, that was a hard customer care back then. You had a dome terminal, as they called it back then, hooked to a mainframe, the Wang, at least that’s what we had, and your reports were these huge green bars that you got in the morning that came off the mainframe. The idea of analytics was a highlighter that you put across what you thought was interesting out of that.”
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