"The first thing you have to do to be an innovation leader is you have to have trust. Your business peers, the people inside your company have to trust you. They have to know that when you’re thinking about ideas and you’re thinking about things, you’re thinking about the company’s best interest and they trust you and they know that if they come to you with ideas."
Since the financial crisis in 2008, all spending is under a microscope, including IT security budgets. While at the same time, the volume of cyber-attacks have been exponentially increasing requiring more staff to respond and recover from compounding the issue is the competition for IT Security talent is fierce, driving up salaries.
Julian Aldridge, VP, Brand Evangelism and Activation at Charles Schwab discusses the philosophy behind Venture Marketing and how marketers can build the courage to win. Can you tell us about your background and how you came into your unique role at Charles Schwab? I’m an unashamed veteran of the British advertising scene, schooled in some ...(read more)
Customer experience is frequently lumped in with customer service; (though it is the foundation of it) customer experience is the long game. Customer experience is the total experience, and every interaction the customer has with the supplier. As a city contact center, customer experience becomes all encompassing. The citizen’s experience often goes hand in hand with their experience with all city services and not just the call center itself. Every improvement we make for our customer affects their quality of life.
Sharon Zezima, General Counsel at Go Pro Inc., discussed how organizations can identify and manage risk during her presentation at the 2015 Chief Legal Officer Leadership Forum in San Francisco on April 21. In her presentation, "Risk Management in High Growth, Entrepreneurial Companies (or, How I Stopped Worrying and Learned to Love the Bomb)," Zezima ...(read more)